FAQs

FREQUENTLY ASKED QUESTIONS

How long does shipping take? Orders are typically processed within 3-5 business days as each item is made to order. Delivery within the Netherlands takes 2-3 business days after production, and EU shipping takes 5-7 business days after production.

Do you ship internationally? Yes! We ship throughout the EU. Shipping costs and delivery times vary by location.

How can I track my order? Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.

What is your return policy? As our items are made to order specifically for you, we only accept returns under specific conditions such as defective items, printing errors, or damaged products. Please review our Refund Policy for full details.

How do I choose the right size? Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size charts carefully, as items are made to order.

Why does production take a few days? Each item is printed on demand just for you! This means less waste and more sustainable fashion, but it also means your order takes a bit longer to create.

Do you restock sold-out items? Since we print on demand, items are rarely out of stock. If a specific product or color is unavailable, check back soon or contact us for updates.

How do I care for my garments? Always follow the care instructions on the label. We recommend washing inside out in cold water and air drying to preserve the print quality.

How do I contact customer service? Email us. We typically respond within 24 hours on business days.